Supplier Default & Insolvency
tourAfrika offers all clients with financial protection in the case of default by our suppliers. This protects all upfront payment made through us, giving you absolute mental freedom from any worries of during your safari or tour and, all the way through booking steps. The accommodation, transport and activity suppliers that we utilize meets stringent quality assurance protocols, in the event that insolvency befalls any of supplier and fail to offer the accommodation, transport or activity we booked for you, our supplier default insurance safeguards the money you paid for that service. We are merchants for VISA, Master and Amex. Any payment made to us by credit card carries the standard insurance of the credit card company. Being bonded members of SATSA, any deposit is protected in the event of insolvency. This financial protection does not encompass any feature of your safari or tour that you did not arrange through us.
Our membership to Southern Africa Tourism Services Association abbreviated as SATSA, attests that we have the financial assurance and security in place to cover monetary deposits lodged with us for services to be rendered. For more information visit the SATSA website.
SATSA Contact: Lizzie Mokgothu
P.O.Box 900, Ferndale, 2160, South Africa
Tel : +27 86 12 SATSA (72872) or +27 11 886 9996 | Fax: +27 886 7557 | Email: memberships@satsa.co.za
tourAfrika is insured by Safari and Tourism Insurance Brokers (SATIB), and our seal of approval testifies to the fact that tourAfrika insurance complies with minimum tourism industry requirements and with the EC Directive on Travel Trade Act. As part of our insurance, we have access to the SATIB24 Crisis Call Facility.
Travel Insurance
A crucial point to take note, our supplier default insurance is not the equivalent to your travel insurance. It is highly recommended that you obtain travel insurance to safeguard yourself on liability to cancellation fees and curtailment costs should an unforeseen incident result in your withdrawal from your booked safari or tour, and should it become necessary to cut holiday. The most important benefit of your travel insurance policy is your emergency medical and related expenses for claims paid in foreign currencies. Some of the other benefits of your travel insurance policy include: accidental death and disability cover, personal liability cover and luggage cover. If you purchase your full airfare on your credit card, most banks provide some complimentary cover. This is restricted mainly to limited medical cover. You will need to check exactly what you are covered for and then consider boosting your cover to ensure you have adequate cover for medical expenses as well as cover for the reimbursement of cancellation costs and lost luggage.
Credit Card Processing
At tourAfrika we understand that security and safety are of paramount importance to you. We process credit cards through Nedbank iVeri Secure Payment Gateway, this platform is co-owned by Nedbank, one of the leading banks South Africa. Nedbank iVeri Secure Payment Gateway is PCI DSS compliant, (a payment card industry security requirement for entities that process, transmit and/or store cardholder data) and EMV approved. iVeri has partnered with Nedbank to develop payment solutions and were one of the first companies to offer ecommerce transactions in South Africa and one of the first mobile point of sale devices in Africa. We are able to process AMEX, MASTERCARD and VISA credit cards on Nedbank Iveri Secure Payment Gateway.